General terms and conditions of sale

The purpose of these conditions is to define the terms and conditions under which Nuée de Paris sells designer accessories (hereinafter referred to as "the Product(s)") to its customers through the website www.nuee-de-paris.com (the "Site").

Nuée de Paris is a simplified joint stock company with a single shareholder registered in the Paris Trade and Companies Register under number 839 501 525 and whose registered office is at 6, rue d'Orchampt in Paris (75018); Email: nueedeparis@gmail.com (hereafter "Nuée de Paris"). 

Acceptance of these general terms and conditions of sale ("GTC") implies the Customer's full and unconditional acceptance of these GTC. 

All orders on the Site are subject to these GTC. These are subject to change and update. The conditions applicable to the order of a Product by a Customer are those in force on the day of the order. 

1. SUBJECT

These GTCs govern exclusively the sales made by Nuée de Paris of Products offered to buyers who are consumers (hereinafter the "Client(s)") on the Site and specify the conditions of ordering, payment, delivery and management of any returns of products ordered by the Clients. 

The General Terms and Conditions of Sale are binding on the Customer who declares that he/she has read them and accepted them by ticking the box "I accept the General Terms and Conditions of Sale" before the online ordering procedure is carried out.

2. CUSTOMER

The Customer of the Site must be a consumer, a natural person of age and legally capable. The Client must, at the time of his/her first order on the Site, open a client account. For each order, the Client must fill in an order form specifying certain obligatory fields so that their order of Products can be taken into account by Nuée de Paris. 

The information communicated to Nuée de Paris when opening a customer account and during each order must be complete, accurate and up to date. 

Nuée de Paris reserves the right to refuse an order if it does not come from a customer who meets the above criteria. 

3. PRODUCTS

The essential characteristics of the Products are presented on the Site within each of the product sheets. If the Customer has any questions, he/she may contact Nuée de Paris by email at the following address: nueedeparis@gmail.com.

4. ORDERING PROCESS

To place an order, the following steps must be taken: 

• the Customer navigates on the site and adds the Product in his basket by specifying the quantity; 
• the Customer checks the nature of the Products added to the basket;
• To delete an item the Customer must click on "Delete" and to change the number of items, change the quantity and click on "Update"; 
• the Customer can then finalize his order or choose to continue shopping; 
• To conclude the purchase contract and finalize the order, the Customer must fill in the order form and indicate the personal data necessary for the order; 
• the Customer must choose his mode of delivery;
• the Customer must choose his method of payment; 
• It is the Customer's responsibility to check the details of the order and in particular the total price of the order taking into account the price of the Products, the delivery terms and costs, the VAT, the quantity of Product; 
• the Customer must read and accept the GTC; 
• the Customer proceeds to the payment. 

It is the Customer's responsibility to verify the accuracy of the information he/she provides. 

Nuée de Paris reserves the right to refuse, cancel and terminate orders at any time for legitimate and legal reasons. 

Nuée de Paris shall also be entitled to refuse any order placed by a Customer with whom there is a dispute relating to the payment of a previous order as well as any order which does not comply with these GTC. 

In these cases, Nuée de Paris will inform the Customer by e-mail. 

In the event that the Products presented on the Site are no longer available or on sale at the time your order is sent, Nuée de Paris must promptly inform you, and in any case, before thirty working days from the day following your order, of the possible unavailability of the products ordered. In case of payment of the price, Nuée de Paris will reimburse you the totality of the sums advanced for the unavailable Products. 

The contract is deemed to have been concluded upon receipt by Nuée de Paris of the order after verification by Nuée de Paris of the accuracy of the data relating to the order. 

After validation of your order, a notice of receipt will be sent by e-mail to the Customer, containing a summary of the information of the order (essential characteristics of the product, price, means of payment, delivery times and costs). 

5. PAYMENT

The Site offers payment by credit card. When the order is finalised, Nuée de Paris confirms the payment by sending the Client a summary email. 

The prices displayed on the Site are expressed in euros, all taxes included (French VAT). The costs of packaging, order processing and shipping are indicated before the order is validated.

Nuée de Paris may modify the prices of the Products at any time and without prior notice, particularly due to changes in the economic, legislative and fiscal framework. The Products are invoiced on the basis of the price list in force when the Client places the order.

The Products remain the full and complete property of Nuée de Paris until full payment of the price of each order has been received by Nuée de Paris. 

The payment of purchases is made via the secure platform STRIPE.

6. DELIVERY

The Products are delivered to the delivery address indicated on the order form. 

The parcel is delivered according to the shipping method chosen by the Customer and is given to the recipient against signature of a delivery note (depending on the shipping method).

No deliveries can be made to a hotel or P.O. Box address. 

Orders are processed by Nuée de Paris within 24 working hours. However, during busy periods, Nuée de Paris reserves the right to extend the delivery time to 3 or 4 working days. 

From the dispatch of the order, the average delivery time is as follows, it is given as an indication: 

• 3 to 5 working days by Colissimo for France; 

The customer receives an email when his order is shipped containing a summary of his order as well as the tracking number of the latter allowing the customer to follow his package on the carrier's website. 

Nuée de Paris cannot be held responsible for delays in delivery due to the carrier. 

It is specified that any change of delivery address made by the Customer after the registration of the order may result in an extension of the delivery time. 

Should Nuée de Paris be unable to deliver on the date indicated or within the time limit indicated at the time of the order, the Customer shall have the possibility of obtaining the cancellation of the order under the conditions provided for in Article L 216-2 of the Consumer Code, i.e. by registered letter with acknowledgement of receipt, after having enjoined Nuée de Paris to carry out the delivery within a reasonable time limit by registered letter with acknowledgement of receipt, without Nuée de Paris being executed. 

7. RECEIPT OF PRODUCTS

Upon receipt of the Product, the Customer must immediately check, in the presence of the carrier, the condition of the packaging and the Product delivered.

If, at the time of delivery, the packaging is damaged, torn or open, the Customer must check the condition of the Products it contains. If the Products have been damaged, the Customer must refuse the package and note a reservation on the delivery slip: damage, missing item, damaged package, broken item, etc. This verification is deemed to have been carried out once the Customer, or a person authorised by him, has signed a delivery slip.

The Client must then confirm his reservations to the carrier by registered mail within three days, not including public holidays, following receipt of the Products and send a copy of this letter to Nuée de Paris. 

8. RETURN PROCEDURE

In order to return a Product, the Customer must return the new product in its original packaging within 15 days of notifying Nuée de Paris of its return. The Customer must return the products concerned accompanied by the return form (to be filled in online and printed by going to the Customer Account, heading "My orders").

The customer is responsible for the return shipping costs.

It is recommended that proof of this return be provided, which implies that the Products be returned with tracking, or by any other means giving a certain date.

Returns are to be made to the following address: 

Nuée de Paris 

6 rue d'Orchampt

75018 Paris 

Nuée de Paris must reimburse the Customer at the latest within 14 days from the date on which Nuée de Paris has effectively recovered the Product.

The refund will be made by bank transfer to the card used to pay the original invoice.

Any exchange will be possible within 15 days for the same product. 

Nuée de Paris reserves the right to refuse the return of a Product if it does not comply with the conditions of return. In this case Nuée de Paris must return the product to the Customer. 

9. EFFECT OF THE CONTRACT

The contract is fully effective as soon as it is concluded and cannot be terminated unilaterally by either party.

10. PROCESSING OF PERSONAL DATA

For more details on the collection and processing of your personal data, please refer to our Privacy Policy  

11. APPLICABLE LAW AND JURISDICTION

The GTC are subject to French law. 

In accordance with consumer law, in the absence of an amicable agreement, all disputes to which the GTC could give rise, concerning both its validity, its interpretation, its execution, its termination, their consequences and their consequences will be submitted to the competent court in accordance with the rules of competence of common law.

12. PROTECTION OF PERSONAL DATA

12.1 PERSONAL DATA MANAGEMENT

Personal data collected on the Site is intended for Nuée de Paris with your consent. Nuée de Paris is committed to protecting your personal data. All personal data concerning you collected by Nuée de Paris is treated with the strictest confidentiality, in accordance with the provisions of Law 78-17 of 6 January 1978 on Information Technology, Files and Liberties, for the purposes of processing orders. Your information and personal data are necessary for the management of orders and relations with you, as well as to keep you informed of all offers and commercial information that may be of interest to you. It may be transmitted to service providers and contractual partners who intervene and contribute to the management of orders. This information and the management of orders are also kept for security purposes, in order to comply with legal and regulatory obligations and to enable Nuée de Paris to improve and personalise the services offered to you.

12.2 RIGHT OF ACCESS, RECTIFICATION AND OPPOSITION

In accordance with the French Data Protection Act of 6 January 1978, You have the right to access, rectify and oppose any personal data concerning You. To exercise this right, you must send a letter to the following address Nuée de Paris, 6 rue d'Orchampt 75018 Paris and indicating your name, first name and e-mail address. Each request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the reply address. This reply will then be sent within two months of receipt of the request.

12.3 DISSEMINATION OF INFORMATION

When entering personal data on the Site and prior to their collection, you have the option of accepting to receive information relating to Nuée de Paris products. In accordance with the legislation in force, such information will only be sent to you if, and only if, you have expressly agreed to receive it.